When Intelligence Becomes Cheap: Why the Future of AI Belongs to Systems, Not Agents

About this session

Every major technology shift makes something expensive cheap—and when that happens, competitive advantage moves. AI is making intelligence abundant, but most organizations are still treating AI as a feature instead of redesigning the systems that create value. In this session, Dialpad CTO Brian Peterson explores why the future belongs not to standalone AI agents, but to organizations that build AI systems around context, orchestration, governance, and continuous learning.