Solo Talk · CX & Customer Service

The New Shape of Software

· Delfino Ballroom 4103

About this session

AI will change almost everything we do in some way, and some things we do in every way. Product design is one of the latter. Product designers have spent entire careers perfecting the art of interfaces and controls, only to have AI collapse interaction to a simple chat box. Fin's VP of Product Design Thom Rimmer describes how the Fin team changed everything about how they build, and how they're thinking about the software future AI is pushing us all towards.

Speakers

Tracks

  • CX & Customer Service

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