Thom Rimmer leads Product Design at Fin, the leading AI Customer Agent company. He builds fast-moving, high-performing teams that deliver AI-first product experiences with clarity and impact. Over the past two decades, he’s been both a builder and a design leader – solving complex problems, scaling teams, and embedding design into the strategic foundation of the companies. He’s led distributed product design, brand, and research teams across SaaS and agency environments, taking products from 0→1 and building cutting-edge AI native systems.