Platinum
Kore.ai
About Kore.ai
Kore.ai accelerates time to value from AI. We do this through our Agentic AI applications built on the industry-leading agent platform widely recognized by analysts and customers. We focus on the most urgent industry and enterprise challenges where AI has proven impact – customer service, employee productivity, and process automation.
Product types
- AI Software ML Ops Platform
- Generative AI Apps
- Low Code No Code Platforms
- NLP Tools Apps
Sessions at Ai4 2026
Build a Customer Service AI Agent Live - Voice, Digital, and Governed [RSVP REQUIRED]
This event requires an RSVP; to attend, submit form here
You are responsible to provide an environment for your organization to build, deploy, measure, and monitor agentic agents.
In this scenario - your contact center is bleeding costs. Agents are buried in repetitive calls, IVR trees frustrate customers, and every channel feels disconnected. You know AI can fix it, but what does "building an AI agent" actually look like?
In this live build workshop, Kore.ai's Gary Fingerhut, EVP, and Alenis Fiallo, VP, Sales Engineering Operations will construct a fully governed Customer Service AI Agent, handling both voice and digital channels, from scratch, on stage, in 60 minutes. The audience plays the product team: you'll define the company, the top reasons customers call, the agent's persona, what it can resolve autonomously, when it escalates, and what guardrails it must respect.
Using Kore.ai's Artemis platform and its AI builder Arch, Alenis will translate your inputs directly into a production-ready, compile-validated agent with natural language voice automation, omnichannel digital support, seamless live agent handoff with full context, and governance enforced outside the model.
Real customers using this approach have achieved 40-67% containment rates, up to 40% reduction in operational costs, and 15-25% shorter handle times.
No slides. No pre-built demo. Just an agent built live - by you.
If your team builds agents, this session is for you.
You are responsible to provide an environment for your organization to build, deploy, measure, and monitor agentic agents.
In this scenario - your contact center is bleeding costs. Agents are buried in repetitive calls, IVR trees frustrate customers, and every channel feels disconnected. You know AI can fix it, but what does "building an AI agent" actually look like?
In this live build workshop, Kore.ai's Gary Fingerhut, EVP, and Alenis Fiallo, VP, Sales Engineering Operations will construct a fully governed Customer Service AI Agent, handling both voice and digital channels, from scratch, on stage, in 60 minutes. The audience plays the product team: you'll define the company, the top reasons customers call, the agent's persona, what it can resolve autonomously, when it escalates, and what guardrails it must respect.
Using Kore.ai's Artemis platform and its AI builder Arch, Alenis will translate your inputs directly into a production-ready, compile-validated agent with natural language voice automation, omnichannel digital support, seamless live agent handoff with full context, and governance enforced outside the model.
Real customers using this approach have achieved 40-67% containment rates, up to 40% reduction in operational costs, and 15-25% shorter handle times.
No slides. No pre-built demo. Just an agent built live - by you.
If your team builds agents, this session is for you.
