Kibeom Lee leads AI/ML engineering at Delight.ai, AI concierge for customer experience, where he and his team build the AI agents that handle real customer conversations for brands across retail, travel, and on-demand services. He works at the point where machine learning meets production, turning fast-moving model capabilities into systems that companies can actually put in front of their customers and rely on every day. His core interest is what it takes to make AI agents capable and reliable enough to act on their own, a question that sits at the center of how enterprises are adopting AI today.