Deepank Sharma is Field CTO and Head of Technical Solutions at Cresta, leading enterprise technical strategy across Customer Engineering, Solutions Architecture, and the Field CTO practice. In this capacity he serves as the senior technical executive guiding the world's largest enterprises through the design and deployment of production-grade, agentic AI for the contact center. He partners with C-suite leaders at Fortune 500 companies across financial services, telecom, healthcare, and hospitality translating frontier conversational-AI capabilities into measurable business outcomes at scale