Camille M. Bailey, Associate Vice President, Consumer Sales, Princess Cruises

Camille Bailey is a sales and guest experience executive with more than 19 years of experience transforming contact center and commercial operations across the global cruise industry. As Associate Vice President of Consumer Sales at Princess Cruises, she leads the brand's Consumer Sales and Contact Center organization — overseeing Inbound, Outbound, Casino and Onboard Cruise Sales performance, revenue growth, and the end-to-end guest journey across voice, chat, social, text, and email.

Before Princess Cruises, Camille held senior leadership roles at Crystal Cruises, Celebrity Cruises, Carnival Cruise Line, and EO Travel Group, where she modernized quality assurance programs, led CRM and telephony transformations, and consistently delivered outsized gains in productivity and revenue — including 75% year-over-year growth as Regional Sales Director at Crystal Cruises.

Camille is currently spearheading Princess Cruises' partnership with Harpin AI for North America Direct Sales, integrating artificial intelligence into the sales ecosystem to surface deeper customer insights, personalize the guest journey, and turn contact center interactions into moments that build lasting brand loyalty. The results speak for themselves: sharper conversion, stronger guest satisfaction, and a more agile, data-driven sales organization.

Camille holds a bachelor's degree in Marketing and Leadership Studies from Johnson & Wales University, where she graduated magna cum laude. She's an avid traveler at heart, having visited more than 40 countries — a passion for exploring new cultures that shapes how she connects with people, wherever they're from.