Amit Dinesh Gupta has spent last 24 years on both sides of finance transformation: two decades building the traditional BPO model, and now unwinding it.

A Chartered Accountant by training, he held senior roles at Accenture, Genpact, and Wipro, the firms that built outsourced Finance & Accounting into an industry. He helped global clients design shared services, run them at scale, and drive radical transformation programs.

He is now VP of Sales, Agentic Transformation at Kognitos, working on next-gen AI-Native Finance Ops, this is what replaces the arbitrage based BPO industry. For 30 years BPOs have sold the same thing: more people, more seats, a bigger bill every year. AgenticBPO breaks that math. SOPs become deterministic, auditable agents in days. Exceptions teach the system instead of filling a seat. Clients see 60-70% automation of their most labor-heavy processes and payback inside year one.

Incumbents will not bring this to their clients, because it does not trim their revenue, it cannibalizes it. So it is arriving without them. Amit is already running this model with enterprise finance teams today, taking processes off the seat-based bill and putting them on agents, and unlocking that value quarter by quarter while the industry is still calling it early.