The Million-Dollar Pilot Trap: Why 89% of AI Agents Never Scale

About this session

AI experimentation is everywhere. Enterprise-scale AI deployment is not. While organizations race to adopt AI agents, many remain trapped in pilots that never deliver meaningful business value. The challenge isn't access to AI. It's building the operational foundation required to deploy AI securely, govern it effectively, and scale it across the enterprise. What can we learn from enterprises already running AI agents in production across millions of customer interactions? Dive into the realities of operationalizing AI, the governance models that build trust, and the measurable outcomes organizations are achieving today.​