From First Call to Appointment: How ClearChoice Is Using AI Agents to Transform the Patient Journey

About this session

Getting a patient to show up for a dental consultation isn't just a scheduling problem, it's an engagement problem. In this fireside chat, Craig Kierst, SVP of Sales Strategy & Growth at The Aspen Group, joins Cresta Field CTO Parthh Pathak to walk through how ClearChoice is deploying AI Agents across voice, chat, and SMS to guide patients during the Dental implant customer journey. Craig will share how AI-powered two-way texting took over post-confirmation communication, what it actually looks like to have an AI Agent handle the back-and-forth with a patient at scale, and what results ClearChoice has seen from embedding agentic AI into the full patient journey. A practical, real-world look at what it takes to make AI Agents work in a high-stakes, consumer-facing environment.